Refund policy

Effective Date: [November 26, 2025]

Thank you for shopping with [Your Brand Name].

We value your satisfaction and want to ensure a smooth experience.

Please read our return and refund policy carefully before purchasing.

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1. All Sales Are Final (Hair/Wig Policy)

Due to the nature of hair products (hygiene & sanitary guidelines), all sales are final.

We do not accept returns or exchanges on:

• Human hair wigs

• Bundles

• Lace products (closures/frontals)

• Clip-ins or ponytails

• Custom units

• Sale or discounted items

Once purchased, these items cannot be returned, exchanged, or refunded.

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2. Eligibility for Return (Non-Hair Products only)

We only accept returns on eligible non-hair items (e.g., accessories, merch) if:

• Item is unused, unworn, and in original packaging

• Returned within 7 days of delivery

To start a return, email:

📩 support@cidonnieluxe.com

Include:

• Order number

• Full name

• Reason for return

• Photos (if item is damaged)

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3. Order Cancellations

Orders may be canceled within 24 hours of purchase.

After 24 hours, production and processing begins, and order cannot be canceled.

Custom wig orders cannot be canceled at any time.

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4. Defective or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Email photos + order number

We will review your claim and may offer:

✔️ Replacement

✔️ Store credit

✔️ Partial refund (in rare cases)

We do not accept claims submitted after 48 hours.

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5. Color, Texture & Density Disclaimer

Hair products may vary in:

• Curl pattern

• Density

• Color tone

• Lace shade

These differences are not considered defects.

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6. Return Shipping Costs

Customers are responsible for return shipping fees unless we sent the wrong or damaged item.

Shipping fees are non-refundable.

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7. Final Sale Items

The following items are final sale and cannot be returned or refunded:

• Clearance / discounts / promotions

• Custom or personalized items

• Worn or installed wigs/extensions

• Products that have been washed, dyed, brushed, cut, styled, or altered

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8. Lost or Stolen Packages

We are not responsible for lost, stolen, or carrier-delayed packages.

Once an order shows “Delivered” by the carrier, it is considered fulfilled.

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9. Customer Responsibility

Before installing or customizing units:

✔️ Inspect your hair

✔️ Confirm length, texture, lace, and quality

We cannot accept returns on hair once it has been installed, colored, cut, or modified.

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10. Contact

For questions about our Refund Policy, email:

📩 support@cidonnieluxe.com.com